Terms & Conditions

The following terms and conditions apply to direct bookings through our website, via email, messaging or in person. For reservations made through a third party website, please see the relevant conditions of the provider; in those cases, we are not liable for any omissions of third parties.

By placing a booking with us at Lombok Pool House you agree to the following Terms and Conditions.
We reserve the right to cancel a booking at any time should there be a breach of these Terms & Conditions, and this may entitle us to charge you a cancellation fee should this fall within our chargeable cancellation period.

During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

Prices & Bookings & Payments

Prices on our website are subject to availability. We reserve the right to change prices at any time. This does not affect bookings already made.
For stays of 21 days or longer, we grant a discount. The discount will be deducted during the booking process.
Taxes and service charges are included in the daily room rate stated on the website.
All room rates include breakfast for the allowed and booked number of guests per room.

To make a booking you must be over the age of 16.
To secure your booking the full amount must be paid during the booking process.
Guests must provide at least a valid phone number and e-mail address.
A booking is only guaranteed after your payment has been cleared.

Additional, third-party services ordered through us, such as pick-up, scooter rent, private transport are to be paid in cash or by credit/debit card (+2% surcharge) at the homestay.

Cancellations & Reservation Changes & No-shows

Cancellations are free of charge until 15 days prior to arrival. All payments made will be refunded within this period (service fees from third parties (PayPal, banks, etc.) are not refunded). In case of later cancellations, the guest will be charged the full amount of the booking.

Changing your reservation dates is in general possible until one month before the initial check-in date if the rooms are still available for the new period (different seasonal room rates may apply).
Last-minute date changes might be possible but are subject to our personal judgment.

No-shows are not entitled to a refund of their payment.
Early departure: No payments are refunded if you decide to leave earlier.

Child Policy & Room Occupancy

Children of all ages are welcome at our homestay. Children over the age of 3 have to be booked as adults.
Our standard rooms sleep 2 people maximum, adults and children combined.
The family room and the deluxe family room sleep 3 people each. We allow one extra child, 3 years or under, to stay for free (total occupancy 4 people). We do not provide any cribs or extra beds.

All people checking into our property (including children staying for free) must be notified to us. If you fail to do so, entrance to the property can be refused.

Parents are responsible to care for and supervise their children.

Only booked guests are allowed inside the rooms and the maximum capacity per room may not be surpassed.

Arrival & Departure

The hotel room is at your disposal from 2:00 pm on the day of arrival.
Check-ins after 10:00 pm must be notified to us in advance.
On your departure day the room must be vacated by 12:00 pm.

General House Rules

Smoking is forbidden in the rooms and on the terraces and only allowed in the restaurant and the garden.
Visitors are allowed in the restaurant and garden until 10pm; they are not allowed to enter the rooms.
Only booked guests can use the pool.
Parties of any kind are not allowed at the property.
It is not allowed to bring pets to the homestay.

Guest Behaviour in the Homestay

We follow good manners of politeness and respect towards everybody staying at our guesthouse and ask you to do the same. In case of breaking our house rules you can be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.

The following scenarios might lead to a refusal to enter our property or early removal:

  • bringing pets;
  • smoking in the rooms;
  • using candles, gas cookers, other sources of fire in the rooms;
  • parties and inviting outsiders to the rooms;
  • ruthless, respectless or racist behaviour towards us, our staff and other guests;
  • wilful damage of our or other guests’ property, furniture and equipment;
  • illegal activities (In the event of suspected illegal activity, we reserve the right to summon law enforcement to aid in eviction. The right to privacy ends instantly and law enforcement will be granted immediate access to the premises and rooms of evicted guests.)

Guests’ Responsibility on Damages

As a guest you are responsible for damages caused on purpose or by accident by you or your children or guests you invited to the homestay in the rooms or on the premises. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings and other equipment as well as the property of other guests at the homestay.
We reserve the right to charge the guest for any damages caused by any member of the booking party; this may include charges for professional cleaning, repair and/or replacement. Any accidental damages should be reported immediately in order to minimise damage and associated costs.
Lost keys will incur a replacement charge per key of IDR 100,000.

Liability

We do not accept liability for any damage, loss or injury to any member of your party, or vehicle or possessions, unless proven to be caused by a negligent act by ourselves or our staff whilst acting in the course of their employment.

Left-behind Property

Any property, if discovered and found, left behind by guests during a stay will be immediately reported to the guest. While we will make our best efforts to reunite lost property with its owner, we do not accept responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking out. We may offer to post lost items at the cost of the property owner, otherwise collection can be arranged.